How do I just talk to a human being about my options

[WillRees]

I just want to be able to speak to someone about my options. I'm currently with BT but it's too expensive so want to see what sky can offer. I used to have sky therefore I guess I would be seen as an existing customer. Therefore do any of the deals relate to what I need?

[SKY1992bf]

@WillRees 

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

[Daniel0210]

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@WillRees wrote:

I used to have sky therefore I guess I would be seen as an existing customer. 

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@WillRees 

Give Sky a call to discuss a package and a discount. If you've been away for 18 months or longer you're classed as a new customer. 

[WillRees]

What's the phone number it seems very elusive!

[Daniel0210]

@WillRees 

You may have difficulty with the normal communication links as you're not currently a Sky customer. Unfortunately the filters on here won't allow us to post numbers but if you do some searches you may find a general number starting 0344.