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Discussion topic: How do I get my £18.00 credit back after closing my account

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This message was authored by Dragstar+XVS This message was authored by: Dragstar+XVS

How do I get my £18.00 credit back after closing my account

Having closed my account it now shows that I'm due just over £18.00 credit which will be used against my next bill? Because I no longer have a service how can they apply a credit against it. I was told not to close my account inorder for any credit to be payed back Into. So I find it strange they're not repaying it.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: How do I get my £18.00 credit back after closing my account

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Dragstar+XVS to chat.

View this Answer within the discussion

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How do I get my £18.00 credit back after closing my account

Posted by a Superuser, not a Sky employee. Find out more

@Dragstar+XVS 
Refunds can take up to 6 weeks from your last day of connection. If you can confirm it’s showing as a credit on your Sky account we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if you want to do that.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Dragstar+XVS
Topic Author
This message was authored by Dragstar+XVS This message was authored by: Dragstar+XVS

Re: How do I get my £18.00 credit back after closing my account

Hi @Daniel0210 

The amount showing as a credit towards my next bill is £18.33. 

If this could be repayed sooner rather than later I could then close my account.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How do I get my £18.00 credit back after closing my account

Posted by a Superuser, not a Sky employee. Find out more

@Dragstar+XVS 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: How do I get my £18.00 credit back after closing my account

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Dragstar+XVS to chat.

Dragstar+XVS
Topic Author
This message was authored by Dragstar+XVS This message was authored by: Dragstar+XVS

Re: How do I get my £18.00 credit back after closing my account

Just wanted to say that asking the sky community forum about I receive my refund they were brilliant in helping me resolving my query. 

I received a communication from Sky yesterday telling me the refund was being returned to me within the next 2-3 days.

Thanks to @Daniel0210  and @Mr+Flibbles+86 @@@ @@ for your assistance.

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