How do I contact sky when I’m deaf and my account has been restricted please?

[Lauraj2302]

How do I contact sky and speak to someone when I'm deaf & my account has been restricted please??

moderator note: edited title and body to remove typo

[Daniel0210]

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@Lauraj2302 wrote:

How do I contact sky and speak to someone when I'm death & my account has been restricted please??

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@Lauraj2302 
Your post and thread title don't make a lot of sense. 

Regarding your services being restricted, before Sky reinstate them you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. If you allow your arrears to remain for 56 days Sky may terminate your account.

[Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill, although this does NOT apply for a Sky Mobile restriction].

If you can’t pay it all in one go you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.

Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant especially at a weekend as the banks are closed. At this point any query regarding money owed can be discussed with Sky.

Any attempt to call Sky will result in you being prompted to pay first.

[Lauraj2302]

I cannot call sky as I am hearing impaired & they are trying to charge me double of my bill which I simply cannot afford & wish to discuss this with someone but cannot via telephone

[Daniel0210]

@Lauraj2302 

Ahh, understand now. Deaf not death. The same advice stands for getting your services back on. Once you have paid what you owe and set up a new payment method, it may be worth registering with the Sky Accessibility Team who may be able to help you in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/

[Lauraj2302]

I've tried that I cannot find the online chat option I'm really stressed out.

[Daniel0210]

@Lauraj2302 

Sky will not normally 'speak' to customers who are in arrears and services are restricted. You will have to sort the overdue payment first as already advised. Only then can you correspond with Sky about any payment query. 

[Lauraj2302]

I've spoken to them before 

[Daniel0210]

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@Lauraj2302 wrote:

I've spoken to them before 

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@Lauraj2302 

How, and was this whilst your services were restricted? 

[Mark39]

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@Lauraj2302 wrote:

I've tried that I cannot find the online chat option I'm really stressed out.

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Not hard to find, but you need to register first: https://www.sky.com/help/articles/contacting-sky-accessibility

[Lauraj2302]

I am registered what time do they open as nothings coming up? 

[Lauraj2302]

I can't remember on live chat but I can't find it now 

[Lauraj2302]

Why can't you contact them if services are restricted seems ridiculous 

[caesarome]

Sky have taken the decision that if your services are restricted then you have to pay first. If you are struggling to pay then you should contact Sky before the billing date so you will need to pay it when you can now.

[Daniel0210]

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@Lauraj2302 wrote:

Why can't you contact them if services are restricted seems ridiculous 

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@Lauraj2302 

That's Skys policy I'm afraid. Once you've paid and set up a new continuous payment method you'll be able to communicate with Sky and if they've overcharged you or otherwise got your billing wrong they will reimburse you. 

[Lauraj2302]

It must be new it's a terrible way to treat customers