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Discussion topic: How do I change my email address on Sky I’d?

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This message was authored by Jimothy18 This message was authored by: Jimothy18

How do I change my email address on Sky I’d?

I'm trying to change my email address associated with my sky id, but whenever I do in the My Sky app when editing My details it says Error, Try again! Does anyone one have any other ideas on how to do this please?

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This message was authored by GD1 This message was authored by: GD1

Re: How do I change my email address on Sky I’d?

Posted by a Superuser, not a Sky employee. Find out more

@Jimothy18  You can change it here https://www.sky.com/myaccount/my-details

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by caesarome This message was authored by: caesarome

Re: How do I change my email address on Sky I’d?

Posted by a Superuser, not a Sky employee. Find out more

One thing to point out is that you can't change it to a Sky email address bit apart from that it can be anything else.

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Jimothy18
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This message was authored by Jimothy18 This message was authored by: Jimothy18

Re: How do I change my email address on Sky I’d?

Thanks guys,  I clicked the link, then logged in with my current details,  edited my existing email address, typed in both boxes with the new one (not a Sky a email address) and still get the Error message, tried several times, but it's the same. Any other suggestions please?

This message was authored by caesarome This message was authored by: caesarome

Re: How do I change my email address on Sky I’d?

Posted by a Superuser, not a Sky employee. Find out more

@Jimothy18 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Addie15 This message was authored by: Addie15

Re: How do I change my email address on Sky I’d?

Posted by a Sky employee

Hi there, thank you for escalating this. We have sent an invite to Jimothy18.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: How do I change my email address on Sky I’d?

Posted by a Sky employee

Update – We are still looking to help you Jimothy18. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lindas-Sky This message was authored by: Lindas-Sky

Re: How do I change my email address on Sky I’d?

sent an invite to Jimothy18

Yes that’s great for Jimothy18; but what about the rest of us reading this thread that are having the same issue?

This message was authored by caesarome This message was authored by: caesarome

Re: How do I change my email address on Sky I’d?

Posted by a Superuser, not a Sky employee. Find out more

@Lindas-Sky 

Most people that find a post like this that have a similar issue post on here saying that they also need help so feel free to let us know what is happening.

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This message was authored by Lindas-Sky This message was authored by: Lindas-Sky

Re: How do I change my email address on Sky I’d?

 

caesarome 

My issue is Exactly the same as mentioned in the first post by Jimothy18

>>I'm trying to change my email address associated with my sky id, but whenever I do in the My Sky app when editing My details it says Error, Try again! Does anyone one have any other ideas on how to do this please?<<

This message was authored by caesarome This message was authored by: caesarome

Re: How do I change my email address on Sky I’d?

Posted by a Superuser, not a Sky employee. Find out more

@Lindas-Sky 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lindas-Sky This message was authored by: Lindas-Sky

Re: How do I change my email address on Sky I’d?

Thank you Caesarome

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: How do I change my email address on Sky I’d?

Posted by a Sky employee

Thanks for escalating, as this would require a specific system which our community chat team doesn't have access to, the customer will need to call in to speak to our specialist Sky ID team who can sort the email associated with the Sky Id 🙂

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lindas-Sky This message was authored by: Lindas-Sky

Re: How do I change my email address on Sky I’d?

OK thanks Lisa, I'll consider phoning them, because my Sky ID is an old BigFoot-email, and BigFoot have now terminated, so I’m thinking if someone at Sky decided to email me using the BigFoot iD address I would not receive the message.

This message was authored by SAlexanderL This message was authored by: SAlexanderL

Re: How do I change my email address on Sky I’d?

Getting the same problem as this, how can this be resolved??

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