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Discussion topic: How can I send copy of receipt

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This message was authored by Whirlitzer This message was authored by: Whirlitzer

How can I send copy of receipt

I left sky and received all packaging etc and on 18th March returned everything back to sky. I have the receipt from the post office  but sky are pestering me to return goods but I don't know where or who should help me. They are charging me and will until I prove I sent it. Help please

 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How can I send copy of receipt

Posted by a Superuser, not a Sky employee. Find out more

@Whirlitzer 
I’ve escalated your post to Sky and the Messaging Team should contact you tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: How can I send copy of receipt

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Whirlitzer to chat.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: How can I send copy of receipt

Posted by a Sky employee

Hi @Whirlitzer 


An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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