Home move broadband has doubled in cost

[JessWooler]

Hi I moved into a new home on Saturday 14th September, I set up my home move a couple of weeks in advance and I was originally paying £19.00 for Ultrafast broadband. In my new house there is not currently full fibre, so I have been put on Superfast instead which is fine. I was told that the cost would be the same regardless. However when I look at my future bills it is saying they are £40, not £19.00! I assume some discount that was applied hasn't been included which needs to be. I tried to speak to someone at Sky the other day about it and after attempting to get through on the phone to a human 8 times he eventually advised me that I needed to wait until after the engineer had been. He came and went yesterday, and it is still showing my bills as £40 a month for the broadband. Can anyone please help me with this?

[PandJ2020]

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@JessWooler wrote:

Can anyone please help me with this?

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You'll have to call Sky again - I don't think the other customers here can help you.

[caesarome]

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@JessWooler wrote:

Can anyone please help me with this?

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As customers here we can't help other than to advise you to either call Sky again or register a complaint giving Sky the details of who and when you were told you would be paying £19, give them the date and time you spoke to the so they can listen to what was said to you:

https://www.sky.com/help/complaints