Home move/Primary Account holder issue

[Kieron99]

I organised a home move over the phone at the end of last year, however my details are still showing an old address and when I try to organise a home move now, I get told that I'm not the primary account holder. I'm the only person with access to this account

[caesarome]

@Kieron99 

You will have to call Sky about this to both get the address updated and to arrange the home move.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.