Hi you've took 2 payments one on the 3rd and one on the 7th of October I payed it early

[Wanna37256]

Hi you've took a payment on the 3rd I payed early and you've still took out just now why have you charged me twice please

[Daniel0210]

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@Wanna37256 
I payed early

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@Wanna37256 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.