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Discussion topic: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I am

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This message was authored by CDL7777 This message was authored by: CDL7777

Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I am

Want to pay my Pay my bill

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I

Posted by a Superuser, not a Sky employee. Find out more

This is a community forum of other Sky customers so no one from Sky will phone you.

 

You should have a continuous payment method (either direct debit or card details) setup on your Sky account as per the T&Cs so what is the reason you are trying to pay manually?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I

Posted by a Superuser, not a Sky employee. Find out more

@CDL7777 

Your thread title ran out of space so part of your issue is missing. In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are mainly customers trying to help other customers. What's happening when you try to pay? Are your services restricted? How do you normally pay your Sky bill? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by martswain This message was authored by: martswain

Re: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I

This is mainly a customer forum and the few staff who monitor it do not offer callbacks.

Please explain your issue and someone may be able to offer advice.

CDL7777
Topic Author
This message was authored by CDL7777 This message was authored by: CDL7777

Re: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I

Sky has restricted my account. Someone messed up and I can't sign into my account because I have to emails and now have sky glass.  

CDL7777
Topic Author
This message was authored by CDL7777 This message was authored by: CDL7777

Re: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I

I have to ring up every month no option to pay online. No access to MySky 

This message was authored by Mark39 This message was authored by: Mark39

Re: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I

Posted by a Superuser, not a Sky employee. Find out more

@CDL7777 wrote:

Sky has restricted my account. Someone messed up and I can't sign into my account because I have to emails and now have sky glass.  


We'll try to help, but we need to know the full story. You say you now have Sky Glass - did you have Sky before?  What do you mean by 'have to emails'? Do you not have a monthly direct debit or card payment set up? 

CDL7777
Topic Author
This message was authored by CDL7777 This message was authored by: CDL7777

Re: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I

Hi 👋 I have not a direct debit set up but have with new card. I had sky Q and now sky glass glitch in the system have two emails but no access to my sky after transferring.

 

they promised to set it up but haven't 

This message was authored by caesarome This message was authored by: caesarome

Re: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I

Posted by a Superuser, not a Sky employee. Find out more

@CDL7777 

So the issue is when you login to your account you see a restricted message ?

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CDL7777
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This message was authored by CDL7777 This message was authored by: CDL7777

Re: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I

That's correct chief 

This message was authored by caesarome This message was authored by: caesarome

Re: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I

Posted by a Superuser, not a Sky employee. Find out more

@CDL7777 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @CDL7777.

Thanks
Tom
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I

Posted by a Sky employee

Hi @CDL7777 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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