Hi there help much appreciated. Please can you call me to settlemy bill number doesn’t work as I am

[CDL7777]

Want to pay my Pay my bill

[MarkGoldsmith]

This is a community forum of other Sky customers so no one from Sky will phone you.

You should have a continuous payment method (either direct debit or card details) setup on your Sky account as per the T&Cs so what is the reason you are trying to pay manually?

[Daniel0210]

@CDL7777 

Your thread title ran out of space so part of your issue is missing. In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are mainly customers trying to help other customers. What's happening when you try to pay? Are your services restricted? How do you normally pay your Sky bill? 

[martswain]

This is mainly a customer forum and the few staff who monitor it do not offer callbacks.

Please explain your issue and someone may be able to offer advice.

[CDL7777]

Sky has restricted my account. Someone messed up and I can't sign into my account because I have to emails and now have sky glass.  

[CDL7777]

I have to ring up every month no option to pay online. No access to MySky 

[Mark39]

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@CDL7777 wrote:

Sky has restricted my account. Someone messed up and I can't sign into my account because I have to emails and now have sky glass.  

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We'll try to help, but we need to know the full story. You say you now have Sky Glass - did you have Sky before?  What do you mean by 'have to emails'? Do you not have a monthly direct debit or card payment set up? 

[CDL7777]

Hi 👋 I have not a direct debit set up but have with new card. I had sky Q and now sky glass glitch in the system have two emails but no access to my sky after transferring.

they promised to set it up but haven't 

[caesarome]

@CDL7777 

So the issue is when you login to your account you see a restricted message ?

[CDL7777]

That's correct chief 

[caesarome]

@CDL7777 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @CDL7777.

[Tom-W19]

Hi @CDL7777 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.