30 Aug 2024 02:39 PM
Want to pay my Pay my bill
30 Aug 2024 02:42 PM
Posted by a Superuser, not a Sky employee. Find out moreThis is a community forum of other Sky customers so no one from Sky will phone you.
You should have a continuous payment method (either direct debit or card details) setup on your Sky account as per the T&Cs so what is the reason you are trying to pay manually?
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
30 Aug 2024 02:42 PM
Posted by a Superuser, not a Sky employee. Find out moreYour thread title ran out of space so part of your issue is missing. In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are mainly customers trying to help other customers. What's happening when you try to pay? Are your services restricted? How do you normally pay your Sky bill?
30 Aug 2024 02:44 PM
This is mainly a customer forum and the few staff who monitor it do not offer callbacks.
Please explain your issue and someone may be able to offer advice.
30 Aug 2024 02:45 PM
Sky has restricted my account. Someone messed up and I can't sign into my account because I have to emails and now have sky glass.
30 Aug 2024 02:49 PM
I have to ring up every month no option to pay online. No access to MySky
30 Aug 2024 03:16 PM
Posted by a Superuser, not a Sky employee. Find out more
@CDL7777 wrote:
Sky has restricted my account. Someone messed up and I can't sign into my account because I have to emails and now have sky glass.
We'll try to help, but we need to know the full story. You say you now have Sky Glass - did you have Sky before? What do you mean by 'have to emails'? Do you not have a monthly direct debit or card payment set up?
30 Aug 2024 03:19 PM
Hi 👋 I have not a direct debit set up but have with new card. I had sky Q and now sky glass glitch in the system have two emails but no access to my sky after transferring.
they promised to set it up but haven't
30 Aug 2024 04:07 PM
Posted by a Superuser, not a Sky employee. Find out moreSo the issue is when you login to your account you see a restricted message ?
30 Aug 2024 04:18 PM
That's correct chief
30 Aug 2024 04:28 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
31 Aug 2024 10:22 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @CDL7777.
02 Sep 2024 10:29 AM
Posted by a Sky employeeHi @CDL7777
An invite was sent but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
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