Hi - my email address and Sky password keeps bringing me to an old Sky account

[Greg1001]

I  need access to my digital billls so I can print out my current bill. However my email address and Sky password keeps logging me into my old Sky account and not our current Sky account. I can see these bills on my TV but not when I log into Sky as bringing me to an old account with no balances owing. 

[GD1]

@Greg1001   If you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id