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Discussion topic: Hi my bills gone up £30 extra for my tv and broadband package . I how could I get help?

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This message was authored by Shenbagam+74 This message was authored by: Shenbagam+74

Hi my bills gone up £30 extra for my tv and broadband package . I how could I get help?

Hi 

my sky TV documentary and broadband package ending in 7 days and the cost is going up by £30 extra each month fir the same package. The contact option doesn't have renewal or talk to the agent option. I am bit lost.Olease help me the way to contact to discuss with sky for renewal options for reducing my bills

 

thanks


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Hi my bills gone up £30 extra for my tv and broadband package . I how could I get help?

Posted by a Superuser, not a Sky employee. Find out more

As you have notice your in contract discounts are expiring.

 

the only way to try and rescue this is to call Sky and try and negotiate a renewal deal. You may get a deal you like you may not, but any offer has to be accepted on the spot as the next time you call they may not provide the same offer. Alternatively you can cancel Sky.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

 

if you want to cancel: 

To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The T&Cs state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q don’t forget to keep you proof of posting indefinitely when you return the equipment. Return packaging will be sent out towards the end of your notice period. If you are upgrading to Sky Glass, the return equipment will be sent out towards the end of your 31 day cooling off period for Sky Glass to make sure you don't want to switch back.



To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like e.g Virgin Media who don’t use the Openreach network to provide their service, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

You’ll need to return any loaned routers to Sky, so it’s important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.

Sky Stream and Sky Broadband customer

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Hi my bills gone up £30 extra for my tv and broadband package . I how could I get help?

Posted by a Superuser, not a Sky employee. Find out more

As you have notice your in contract discounts are expiring.

 

the only way to try and rescue this is to call Sky and try and negotiate a renewal deal. You may get a deal you like you may not, but any offer has to be accepted on the spot as the next time you call they may not provide the same offer. Alternatively you can cancel Sky.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

 

if you want to cancel: 

To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The T&Cs state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q don’t forget to keep you proof of posting indefinitely when you return the equipment. Return packaging will be sent out towards the end of your notice period. If you are upgrading to Sky Glass, the return equipment will be sent out towards the end of your 31 day cooling off period for Sky Glass to make sure you don't want to switch back.



To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like e.g Virgin Media who don’t use the Openreach network to provide their service, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

You’ll need to return any loaned routers to Sky, so it’s important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Mark39 This message was authored by: Mark39

Re: Hi my bills gone up £30 extra for my tv and broadband package . I how could I get help?

Posted by a Superuser, not a Sky employee. Find out more

The best way to negotiate a new offer is to call. You can find the number to call via the 'need more help' link here: https://www.sky.com/help/home

 

Or simply call 150 from your landline (or Sky Mobile if you have one).

Shenbagam+74
Topic Author
This message was authored by Shenbagam+74 This message was authored by: Shenbagam+74

Re: Hi my bills gone up £30 extra for my tv and broadband package . I how could I get help?

Ok. Thank you 

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