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Discussion topic: Hello, i cant to cancel my tv box contract and retain only the broadband.

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This message was authored by Charles13 This message was authored by: Charles13

Hello, i cant to cancel my tv box contract and retain only the broadband.

Hello, good morning. Please I want to cancel my TV box contract and retain only the broadband. 

Name: Ejidoh Charles 

 

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This message was authored by GD1 This message was authored by: GD1

Re: Hello, i cant to cancel my tv box contract and retain only the broadband.

Posted by a Superuser, not a Sky employee. Find out more

@Charles13   You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hello, i cant to cancel my tv box contract and retain only the broadband.

Posted by a Superuser, not a Sky employee. Find out more

@Charles13 
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

▪️

Return packaging for Sky Q equipment will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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