Hello everyone I had went to sky shop on westfield shop on 25 june to puchase phone on credit and tb

[Sailesh4150]

Hello team

On june 25 I had went on sky shop on westfiled shepard bush to purchase mobile on credit and in process they had hold my 108 pounds but it was cancelled later

They emailed me regearding the refund after 14 days but its still not been refunded i have emailed them called them but no response 

so please look into this matter and refund my amount ASAP

[GD1]

@Sailesh4150  This is a customer helps customer community,  Sky don't use email as a point of contact so that is the reason you didn't get a reply.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Daniel0210]

@Sailesh4150 

It sounds like you failed the required credit check(s). Any upfront payment you’ve made should hopefully be refunded after about 14 days. I think today is day 15 so as @GD1 has indicated you'll need to contact Sky to chase this up.