Hello. I switched from TalkTalk to Sky Broadband over a year ago but TalkTalk still charging me.

[Writingwolf]

Hello. I switched from TalkTalk to Sky Broadband over a year ago, but TalkTalk is still charging me. I wonder if anyone else has had this experience and if you've been able to recover the charges. I thought Sky informed the previous provider that you were moving to them.

Any help would be great. Thank you.

[PandJ2020]

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@Writingwolf wrote:

I thought Sky informed the previous provider that you were moving to them.

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It depends.

If a line takeover was performed then it would automatically provide cancellation.  If a new line was installed (such as a fibre to the premises) then that notification wouldn't be given.

But given this has taken you a year to realise isn't going to strengthen your case.  First port of call is TT (to at least give notice of cancellation)

[Rick1001]

Hello I'm at the pre transfer phase with TalkTalk to Sky and Talk Talk are hounding me to stay with the threat of £50 per month termination fee. Apart from the fact that feels unjust Sky have failed to respond to my calls. My question is should I concede to TalkTalk and save £10. Does Sky have a cooling off period my contract starts 24th October? Rick

[caesarome]

@Rick1001 

How long left on your contract with Talk Talk do you have to go as you can claim up to £100 in switching credit with Sky for TV and up to another £100 for Broadband and Talk if you are charged an early termination fee.

I believe the cooling off period is 31 days with Sky for Broadband/talk.

[MightyQuinn]

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@Rick1001 wrote:

Hello I'm at the pre transfer phase with TalkTalk to Sky and Talk Talk are hounding me to stay with the threat of £50 per month termination fee. Apart from the fact that feels unjust Sky have failed to respond to my calls. My question is should I concede to TalkTalk and save £10. Does Sky have a cooling off period my contract starts 24th October? Rick

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Hi @Rick1001   Obviously nobody can advise you on what you should do, that's your decision. However I can only suggest you make your decision now, waiting until you have moved to Sky and cancelling during the cooling off period, then trying to return to TalkTalk sounds like a world of pain and hassle. If you are finding it difficult to contact Sky now, imagine what it is going to be like cancelling during the cooling off period.