Hello. I switched from TalkTalk to Sky Broadband over a year ago but TalkTalk still charging me.

[Writingwolf]

Hello. I switched from TalkTalk to Sky Broadband over a year ago, but TalkTalk is still charging me. I wonder if anyone else has had this experience and if you've been able to recover the charges. I thought Sky informed the previous provider that you were moving to them.

Any help would be great. Thank you.

[PandJ2020]

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@Writingwolf wrote:

I thought Sky informed the previous provider that you were moving to them.

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It depends.

If a line takeover was performed then it would automatically provide cancellation.  If a new line was installed (such as a fibre to the premises) then that notification wouldn't be given.

But given this has taken you a year to realise isn't going to strengthen your case.  First port of call is TT (to at least give notice of cancellation)