My parents have changed their sky package but now they are constantly receiving letters and emails chasing them because they haven't returned their equipment. How can they return it when they are still using it??? after numerous calls assuring me the matter was sorted they have now received a letter saying they need to pay £50 or return the equipment by the end of the month. talking to sky I am informed if it just a system email and to ignore it !!! My parents are in their 80s and do not need this hassle luckily I have just stopped them from paying it to make the harassment stop. How many people in the situation pay the money unnecessarily it just feels wrong to me
Posted by a Superuser, not a Sky employee. Find out more
@smitty777 This could have happened if they originally cancelled but then changed their minds and stayed
is this the case?
you shouldn't ignore it and refusing to pay won't stop the communications you will have just made it worse to get you some help I'll escalate this to the community messaging team
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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Posted by a Superuser, not a Sky employee. Find out more
@smitty777 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts
So look out for a chat bubble across the bottom of the screen when logged onto the forum
Be reassured the email & message is from Sky and your details are safe and secure.
Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again
NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion
NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
No their intention was always to stay with sky it is just that they were not in contract and were paying a ridiculous amount of money each month so we just renegotiated their package
No their intention was always to stay with sky it is just that they were not in contract and were paying a ridiculous amount of money each month so we just renegotiated their package
Was multiscreen removed? (Either intentionally or accidentally)
I am just another Sky customer and my views are my own even if you don't like the answers
That is what one of the many people I have spoken to at sky about this said but my parents only have one tv in the property had no idea what they were paying for and have no mini boxes installed or even in the property. He siaid he would sort but he didn't and so when I rang again today I was given the advice about ignoring the system generated emails
That is what one of the many people I have spoken to at sky about this said but my parents only have one tv in the property had no idea what they were paying for and have no mini boxes installed or even in the property. He siaid he would sort but he didn't and so when I rang again today I was given the advice about ignoring the system generated emails
@smitty777 you were given poor advice, ignoring them won't make them go away
as mentioned above I've escalated this to the community messaging team and hopefully they'll reach out to you soon
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
