Been with sky for 12 years, broadband, TV, home phone and Mobile phone. Now my contract for broadband and tv are coming up for renewal I had a call from Sky. This guy, who is at the Indian call centre, started going through "the best possible deals" with me when I became a bit curious. The deal he was offering, can't remember the package, was £48 per month and by that point I was on sky.com looking at the packages for existing customers and the a same one was available for £38 per month! When I told I had a better price he asked where from and I told him, from Sky. I told him I wasn’t interested as he was just trying to rip me off and he went into a rant about " go on then keep paying to much for you broadband" I called sky straight after (21 April) and spoke to a nice lady in Bulgaria, but she was in the tech department so didn't have access to most deals/sales stuff. Told her what happened and she was really good about it and put a complaint in for me with her manager, and as she didn't have enough access to do me a good renewal deal she arranged someone to call me back, that was 21 April and still no call back. Tried the Facebook " sky Help team" who couldn't help. Then just spent over an hour with some guy in the retention team, well that's where he said he was, and again offered me a massively overpriced "deal". I'd already told him No god knows how many times. Sky used to be a great company but now I think they are the worst. Worst thing they have done is to put customer service abroad and no access to anyone from the uk unless your lucky enough to get someone from Scotland to answer ( who are, and always have been, great). Sky are lossing customers by the bucket load and if they can't see they have a serious customer service issue they will eventually go bust. Shame. Oh and when I asked for a call back nobody seams able to arrange one so don't bother asking
