Had compensation for lack of service

[Jer12_]

Had compensation for lack of service ,where does the amount appear ,in my billing section

[Daniel0210]

@Jer12_ 
Have you checked future bills?!This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day)

[Jer12_]

Cheers Daniel next month is free but that's not equivalent to the amount owed .is it another phone call to sky

[SKY1992bf]

@Jer12_  Have you checked all available future bills 

The credit is used to cover all bills until it runs out 

[Jer12_]

Just checked,thanks for the help but it's not there ,ill just have to phone again