HELP CHANGING MUMS SUBSCRIPTION

[Aa123456]

Ok.

So my mum has dementia.  I am her daughter and trying to get her sky bill lowered as she cannot afford 70£ pm.

I have L.P.A so am able to deal with this.

When I have phoned to try and get this sorted, I am stopped at the first hurdle as my mum, nor me know the telephone password.

My mum is not able to communicate. 

Please help as the only thing I can do is stop the direct debit, as sky are not helping!

Thanks in advance

[PandJ2020]

Does this help?  https://www.sky.com/help/articles/third-party-assistance

Stopping the DD will not get the result you want.

[SKY1992bf]

@Aa123456  First thing to is register your mom's account and the power of attorney documents with sky accessibility 

https://www.skyaccessibility.sky/

then only communicate with this team and they should be able to sort something out 

do not cancel the dd under any circumstances 

[Daniel0210]

@Aa123456 

Cancelling the direct debit definitely won't help.

It may be worth registering her with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at these links:~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance