Discussion topic: HELP CHANGING MUMS SUBSCRIPTION

This message was authored by: Aa123456 · ‎23 Dec 2024

Ok.

So my mum has dementia. I am her daughter and trying to get her sky bill lowered as she cannot afford 70£ pm.

I have L.P.A so am able to deal with this.

When I have phoned to try and get this sorted, I am stopped at the first hurdle as my mum, nor me know the telephone password.

My mum is not able to communicate.

Please help as the only thing I can do is stop the direct debit, as sky are not helping!

Thanks in advance

This message was authored by: PandJ2020 · ‎23 Dec 2024

Does this help? https://www.sky.com/help/articles/third-party-assistance

Stopping the DD will not get the result you want.

I am just another Sky customer and my views are my own

This message was authored by: SKY1992bf · ‎23 Dec 2024

@Aa123456 First thing to is register your mom's account and the power of attorney documents with sky accessibility

https://www.skyaccessibility.sky/

then only communicate with this team and they should be able to sort something out

do not cancel the dd under any circumstances

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This message was authored by: Daniel0210 · ‎23 Dec 2024

@Aa123456

Cancelling the direct debit definitely won't help.

It may be worth registering her with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at these links:~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Discussion topic: HELP CHANGING MUMS SUBSCRIPTION

HELP CHANGING MUMS SUBSCRIPTION

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