Frustrating customer service

[Audrey52]

Contacted sky via WhatsApp 2 weeks ago to resolve the return of sky a box. Had to show proof of receipt to have bill adjusted.... it's still not correct, showing I owe £72. I don't, you said you'd fix it there & then & you haven't. I'm now having to contact you again & now sky is too busy to help. It's not hard you have the equipment. Fix my bill!!!

[peter-marlow+1966]

I would  ring  sky  about this 

[Daniel0210]

@Audrey52 
This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[PandJ2020 · Accepted solution]

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@Audrey52 wrote:

I'm now having to contact you again & now sky is too busy to help. It's not hard you have the equipment. Fix my bill!!!

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You're not contacting Sky here - just other customers...

We can't 'fix your bill'.

[Audrey52]

Fully aware you can't fix bill! Hoping someone had similar experience and had a soloist ion to sky not confirming equipment return.