Discussion topic: From March why am I been charged for Ultra HD ?

This message was authored by: BradZeller · ‎18 Jan 2023

From March why am I been charged for Ultra HD ? I was told it was free , can I cancel this please

This message was authored by: SKY1992bf · ‎18 Jan 2023

@BradZeller It may only have been free for a certain length of time

you would have to call sky directly and give 31 days notice to cancel

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: SKY1992bf · ‎18 Jan 2023

@BradZeller It may only have been free for a certain length of time

you would have to call sky directly and give 31 days notice to cancel

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: booler74 · ‎16 Feb 2023

I have just noticed this also that I have been getting charged Ultra HD, which is increasing next month, despite me not being able to use any UHD. Is there any option to remove this?

This message was authored by: GD1 · ‎16 Feb 2023

@booler74 The post above yours which is marked as the answer advises what you need to do.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: PandJ2020 · ‎16 Feb 2023

What I experienced in the past is that the discount matched the list price.

e.g. £4-£4=£0. However, the list price can change but the discount remains, e.g. £5-£4=£1

I am just another Sky customer and my views are my own

Discussion topic: From March why am I been charged for Ultra HD ?

From March why am I been charged for Ultra HD ?

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