Free no adds for 4 months but showing charge

[Lindy13]

Hi

Just joined Sky and activated the TV service, MYSKY app was showing black Friday discount on no adds, free for 4 months but when I went to check my services it was showing £6 added to my bill, anyone else had this.

[caesarome]

@Lindy13 

Did you activate it via the VIP section of the app ?

Do you see any credit on your bill or next bill for £6 ?

[Lindy13]

Hi

I just clicked the offer, didn't go to VIP. I'm new just activated the stream puck and just went to my account and noticed the £6 charge going on the next bill.

[caesarome]

@Lindy13 

You will have to contact Sky about this so under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[Lindy13]

Thanks for your help but its so annoying and a bad experience for my first time of use, I`ll probably let them bill me then cancel.

[MightyQuinn]

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@Lindy13 wrote:

Thanks for your help but its so annoying and a bad experience for my first time of use, I`ll probably let them bill me then cancel.

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Hi @Lindy13   Sorry, if you wait until the cooling off period has ended, then you will have to wait two years before cancelling.

[Lindy13]

Hi

I meant cancel ad skip but its being sorted now, I contacted through live chat.