Formal complaint about renewing broadband and land line

[BaDD]

I had exactly the same email today  they  did not resolve my complaint and did not try to contact me  as promiced  5 times i was told they would phone me back   not once did they  phone  me  really bad customer service 

Thanks for contacting us about your Sky account.

We've tried contacting you about your complaint but haven't been able to get hold of you. If your issue is still unresolved please contact us so we can help.

If we don't hear from you, we’ll assume everything is resolved and close your case within 28 days of the date of this notification.

Thanks,

Your Sky Team

[Chrisee]

@BaDD you need to call Sky to get your issue resolved email and online messaging are quite unreliable in practice. If you call using the phone number linked to youur account it should help route your call to the correct team.