Discussion topic: First 2 Sky payments in same month - Confused

This message was authored by: Murphy616 · ‎20 May 2024

I signed up with Sky last month and at the start of May a payment of £24 was taken out. Another £24 has been taken today and I am not sure why.

I cannot get through to anyone to speak about my bills so hoping someone can share some insight into what this could be?

Thank you

This message was authored by: MarkGoldsmith · ‎20 May 2024

Thats how billing works. For sky you pay a month in advance so your first bill or two will likely be higher, or the payment windows will be shorter on them for you to accrue the month in advance.

Take a read of this: https://www.sky.com/help/articles/understanding-my-bills

Sky Stream and Sky Broadband customer

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This message was authored by: Murphy616 · ‎20 May 2024

Just to add to this - my first bill explanation states £24 will be taken out on or after 3rd of May - which it did.

So why has another 24 been taken today in the same month?

This message was authored by: MarkGoldsmith · ‎20 May 2024

Thats how billing works. For sky you pay a month in advance so your first bill or two will likely be higher, or the payment windows will be shorter on them for you to accrue the month in advance.

Take a read of this: https://www.sky.com/help/articles/understanding-my-bills

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Murphy616 · ‎20 May 2024

That's great thank you for this.

Discussion topic: First 2 Sky payments in same month - Confused

First 2 Sky payments in same month - Confused

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