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Discussion topic: First 2 Sky payments in same month - Confused

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This message was authored by Murphy616 This message was authored by: Murphy616

First 2 Sky payments in same month - Confused

I signed up with Sky last month and at the start of May a payment of £24  was taken out. Another £24 has been taken today and I am not sure why. 

 

I cannot get through to anyone to speak about my bills so hoping someone can share some insight into what this could be?


Thank you 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: First 2 Sky payments in same month - Confused

Posted by a Superuser, not a Sky employee. Find out more

Thats how billing works. For sky you pay a month in advance so your first bill or two will likely be higher, or the payment windows will be shorter on them for you to accrue the month in advance.

 

Take a read of this: https://www.sky.com/help/articles/understanding-my-bills



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

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Murphy616
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This message was authored by Murphy616 This message was authored by: Murphy616

Re: First 2 Sky payments in same month - Confused

Just to add to this - my first bill explanation states £24 will be taken out on or after 3rd of May - which it did. 

 

So why has another 24 been taken today in the same month?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: First 2 Sky payments in same month - Confused

Posted by a Superuser, not a Sky employee. Find out more

Thats how billing works. For sky you pay a month in advance so your first bill or two will likely be higher, or the payment windows will be shorter on them for you to accrue the month in advance.

 

Take a read of this: https://www.sky.com/help/articles/understanding-my-bills



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

Murphy616
Topic Author
This message was authored by Murphy616 This message was authored by: Murphy616

Re: First 2 Sky payments in same month - Confused

That's great thank you for this. 

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