Final bill in credit when will I receive my refund

[NATACHA1234]

Ive left sky last date of connection was 12th of September. My final bill is around £25 in credit, when I'll i receive this refund as there is no options just says it'll be taken from my next bill but I won't have another bill. Any help is appreciated.

[Daniel0210]

@NATACHA1234 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

[PandJ2020]

Refunds are supposed to be automatic within 6 weeks.  However, you may well have to call...