Failure of card details to go through when paying for upfront costs

[Thorsedan]

Hi All,

I just had a very frustrating and concerning phone call with Sky while updating my Sky package. I was asked to provide debit card details to pay for an outstanding balance - when I did - the number constantly failed to go through. This was my 16 digit number and more concerning, my CVV number.

I got pretty upset that the Sky representative kept asking me to input as it wasn't registering on their system - against my better judgement, I complied for a bit but started getting genuinely concerned providing my banking details over and over again.

Is this the correct procedure for Sky? If so - it is VERY concerning that the system is so flakey. We are constantly told to be careful with our banking details - and yet SKY is asking for these very same details in a seemingly haphazard way?

SKY - anything to respond on this? Are my card details secure? Have your call centre staff been trained on handling the details safely? 

Left the call - with no payment made, a request to wait for them to call again so they can take the details again. This has scam written all over it doesn't it??

[PandJ2020]

Did you call Sky for this or did someone call you?

[Thorsedan]

I originally called Sky - had to go through a number of different calls due to moving house etc. When it came time to pay the outstanding - the system wouldn't take my card number. I agreed to a call back from the same consultant - which is where the further payment issues occured.

Apparently the system doesn't show the details when you type them in - but my 'slow descending brain in to old manhood' immediately jumped to scam.

[PandJ2020]

As long as you called Sky on the official number then it won't be a 'scam'.