My son was in the house when the engineer visited yesterday to activate tv and broadband. However, he said we needed a new phone socket. At present I'm with Virgin and I can see that the phone plugs straight into the router. Not sure exactly what I need to do. I haven't received any guidance.
Posted by a Superuser, not a Sky employee. Find out more
Your Virgin phone socket won't work for Sky, or any other non-Virgin provider. You need an Openreach socket. I'd suggest giving Sky a call to establish next steps.
Posted by a Superuser, not a Sky employee. Find out more
That's a possibility. The engineer will have uploaded their report to Sky yesterday evening so they should be aware of the problem if you give them a call.
Ok I've just received an email from them saying they're waiting for an update from the engineering team and there's no need to contact them about it. Sounds like they're looking to resolve it which is reassuring. I just hope I don't have to pay for any work that needs to be done to the line. What do you think?
