Extremely annoyed customer leaving sky ASAP

[adi767]

I have been a sky customer for 18 years and also worked for sky as an adviser for 3 years, i knwo teh job and how teh systems and accounts work etc.

It seems most of skys work has gone to outsourced centres in India as i have just had a really shocking experience, things are tight this month and as a rsult my payment bounced so i offered to make partial payment then pay the rest on teh 28th as it`s payday.

I was given a figure of £220 as a minimum as i owe £271 id offered £50 but could go a bit higher so went to £65 i was told no.

I called back in twenty minute sby teh time i got passed the hold and spoke again to india, i then got minimum is £249 no less i remarked her colleague had just said £220 so i feel im being lied to i want to speak to a manager.

she said hes busy and set a callback, fairplay they called back which i did not expect, i got some spiel about the account having to be £25 only owing or they could not do anything.

I have emailed  a complaint but they never do anything in response, but im appalled at teh level of service for an 18 year customer spending over £5000 per year with them ,im basically moving to Virgin and making it clear across every review platform how they repay customer loyalty, it is notlike i miss bills routinely and this one is only higher because the payment date changed.

Irate customer who you wont bother doing anything about Manchester.

[daveNOS]

@adi767 The figure of a maximum of £25 owed before anything can be done has been in place for many years, as your a former staff member that should not be a surprise(im not and never have been employeed by Sky and im fully aware of it).

The action taken by Sky is the same for all customers regardless of length of custom, you don't really have any valid complaint as you must of known changing the payment date would result in a higher bill(it does warn you when you change the billing date).

[adi767]

And further i guarantee you charge whilst restricte dwhich i know you do, i think that should be the next PPI you cannot charge for a service you do not provide.

[Mark39]

Your expectations are unrealistic, I'm afraid, @adi767 . While it would be nice if they were able to accommodate you, Sky aren't obliged to . I don't see any basis for complaint. You could ask your bank for a temporary overdraft, perhaps, so that you can settle your bill? They're in the business of lending money.

[adi767]

Actually my friend as a former employee we regularly took payments with amounts owing a lot more than £25 and promsies to pay [Removed]

And also can you please in your vast knowledge of my former job without being an employee please explain why the wmounts of minimum payment changed inside twnety minutes meaning i was lied to, it would also seem typical and (i hope you`re not in business) but to scoff at loyalty of customers paying over £5000 a year with full services across 18 years is not good customer service.

Especially when the main rival is 50% cheaper and more with offers i know where my money is going.

[Removed] i worked in stockport btw

Moderator notes: Removed unfounded allegations and inappropriate remarks. 

[Mark39]

@adi767 if you show us where in your contractual terms and conditions Sky say they'll allow flexibility on payments that are due, you might have some credibility. Otherwise, it's just entitlement.

[SKY1992bf]

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@Mark39 wrote:

@adi767 if you show us where in your contractual terms and conditions Sky say they'll allow flexibility on payments that are due, you might have some credibility. Otherwise, it's just entitlement.

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My understanding is any flexibility is at sky's discretion on a case by case basis and isn't a written guarantee in the contract 

[daveNOS]

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@adi767 wrote:

Actually my friend as a former employee we regularly took payments with amounts owing a lot more than £25 and promsies to pay ,i can see you clearly work on whitewashing reputation for the comapny no surprise.

And also can you please in your vast knowledge of my former job without being an employee please explain why the wmounts of minimum payment changed inside twnety minutes meaning i was lied to, it would also seem typical and (i hope you`re not in business) but to scoff at loyalty of customers paying over £5000 a year with full services across 18 years is not good customer service.

Especially when the main rival is 50% cheaper and more with offers i know where my money is going.

You clearly do not klnow what you are talking about mate, i worked in stockport btw

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@adi767 Doesn't matter where you worked, the £25 policy has been in place for years and the same goes for not accepting "promise to pay", its regulaly posted here(now im not disputing there may be some descrestion on occasions but that should not be taken for granted).

No one here is attempting to whitewash the reputation of Sky, its funny how often that is mentioned when a customer doesn't get the answer they want or the 100% agreement they are looking for.

I can't comment on why the minimum payment they wanted differed between calls, it could just have been an error, it does not mean you where lied ot(although given the tone of your posts i don't think anyone will change your mind on your opinion).

I am in business and have been self employeed for nearly 2 decades, with many happy customers.

If any customer runs up a bill and cannot pay it then they loose access to my services, doesn't matter how long they have been a  customer or how much they have previously paid, im not a charity and i don't work for free.

You have no valid complaint about your service being restricted when you have a failry large outstanding bill, threatening to post a bad review on mulitple platforms when the issue is entirely of your own doing is rather foolish.

[SKY1992bf]

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@adi767 wrote:

And further i guarantee you charge whilst restricte dwhich i know you do, i think that should be the next PPI you cannot charge for a service you do not provide.

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They always provide the service they only restrict when customers don't pay in other words your services are still running but behind the paywall because you haven't paid which is of your own making 

[Anonymous]

@adi767 I feel your pain. I'm currently in dispute with Sky about the two month long service disruption mysrlf and other Glass customers experienced whilst waiting for them to issue a firmware fix. The offer they made for compensation was laughable to say the least. It's been deadlocked by Sky so is now in the hands of CISAS. I expected better given the amount of money I've spent over the years. That isn't entitlement, it's called them having respect for the customer.