17 Jan 2025 11:16 AM
Everything restricted but yous are still getting me to pay for it
17 Jan 2025 11:16 AM
I'm still paying for things I'm not getting
17 Jan 2025 11:17 AM
Posted by a Superuser, not a Sky employee. Find out moreRestrictions are only imposed for missed payments. Payments will continue and late fees added. Restrictions are applied automatically so agents can’t override the process. If your services have already been restricted any calls made to Sky will only prompt you to pay.
Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.
If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.
You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/
Its worth mentioning that you can’t cancel whilst restricted. Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.
17 Jan 2025 11:18 AM - last edited: 17 Jan 2025 11:18 AM
Posted by a Superuser, not a Sky employee. Find out more
@CarrieB1 wrote:I'm still paying for things I'm not getting
If your services are restricted then that's because you haven't paid?
If so, to restore services you have to pay the debt even though it was restricted. It's in the T&C's you agreed.
17 Jan 2025 11:28 AM
Posted by a Superuser, not a Sky employee. Find out more
@CarrieB1 wrote:
Everything restricted but yous are still getting me to pay for it
Yep, that's the way it works.
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