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Discussion topic: Everything restricted but u still want me to pay for it for months now

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This message was authored by CarrieB1 This message was authored by: CarrieB1

Everything restricted but u still want me to pay for it for months now

Everything restricted but yous are still getting me to pay for it 

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CarrieB1
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This message was authored by CarrieB1 This message was authored by: CarrieB1

Re: Everything restricted but u still want me to pay for it for months now

I'm still paying for things I'm not getting 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Everything restricted but u still want me to pay for it for months now

Posted by a Superuser, not a Sky employee. Find out more

@CarrieB1 

Restrictions are only imposed for missed payments. Payments will continue and late fees added. Restrictions are applied automatically so agents can’t override the process. If your services have already been restricted any calls made to Sky will only prompt you to pay.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its worth mentioning that you can’t cancel whilst restricted. Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Everything restricted but u still want me to pay for it for months now

Posted by a Superuser, not a Sky employee. Find out more

@CarrieB1 wrote:

I'm still paying for things I'm not getting 


If your services are restricted then that's because you haven't paid?

 

If so, to restore services you have to pay the debt even though it was restricted.  It's in the T&C's you agreed.

I am just another Sky customer and my views are my own
This message was authored by Mark39 This message was authored by: Mark39

Re: Everything restricted but u still want me to pay for it for months now

Posted by a Superuser, not a Sky employee. Find out more

@CarrieB1 wrote:

Everything restricted but yous are still getting me to pay for it 


Yep, that's the way it works. 

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