Error when trying to log in to mysky

[KellyCox1]

For some reason when I try and log in to mysky on either desktop or the app, it lets me log in, then says 'let's find your account' and asks for my post code, when I add the postcode and click 'continue' nothing happens at all. The continue button doesn't work. My husband has the same issue. Is anyone else experiencing this problem?

[caesarome]

@KellyCox1 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent KellyCox1 an invite to chat 🙂 

[Tom-W19]

Hi KellyCox1

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.