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Discussion topic: Error when trying to access TV/Broadband bills and Error on mobile piggybank page

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This message was authored by Dufob This message was authored by: Dufob

Error when trying to access TV/Broadband bills and Error on mobile piggybank page

Since at least Saturday 12th August i have been unable to access my bills for TB/Broadband, it shows a screen that says Error please try later. I also have the same error when loading the piggybank page so i cannot move data from the piggybank!!

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This message was authored by caesarome This message was authored by: caesarome

Re: Error when trying to access TV/Broadband bills and Error on mobile piggybank page

Posted by a Superuser, not a Sky employee. Find out more

@Dufob 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Error when trying to access TV/Broadband bills and Error on mobile piggybank page

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Dufob an invite to chat.

Dufob
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This message was authored by Dufob This message was authored by: Dufob

Re: Error when trying to access TV/Broadband bills and Error on mobile piggybank page

I've had this issue since August and had a chat open for the duration but because nothings happened for a few weeks the chat has disappeared,  is there a way of retrieving it?

This message was authored by caesarome This message was authored by: caesarome

Re: Error when trying to access TV/Broadband bills and Error on mobile piggybank page

Posted by a Superuser, not a Sky employee. Find out more

The chat was sent to you as you can see back in August so it will have been long since closed so do you want Sky to sebd ut to you again ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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