Error showing when trying to change Sky ID email address

[Mathew+Doo]

Hello

Can someone from Sky please respond. I am attempting to change the email address logged to our Sky ID but an error keeps showing. FYI - It is not a Sky email address.

In addtion, is it possible to alter the username of the account?

Please advise...

Thanks,

M

[caesarome]

The username can not be changed so it doesn't matter what it is as this just used to login to your account. The email address on the account can be changed so is this what you are having issues with ?

[Mathew+Doo]

Re; UN – that's what I figured. That's fine.

Re; Sky ID Email – for whatever reason your system is not letting us change it. Can you help?

Best

M

[caesarome]

@Mathew+Doo 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mathew+Doo]

Cool. Thanks.

I will look out for a message.

Cheers

M