Erroneous £29 charge on top of £10 late payment fee

[Elektrosnowman]

I started a new job and payment a month in arrears i was not  made  aware of so Sky DD bounced.

i get message £10 late fee applied ok fine.

then i notice an erroneous statement fee of £29 added that was not advised of, cant speak to anyone seems a fraudulent charge it is not for the next months bill.

i then went back and checked other past late payments and noticed the £29 added but not deducted off of the next months bill which is £65 every month.

So do I really have to pay the full amount t including this unnanounced or explained £29 and then how to I contact billing/customer sevices to enquire why i am being overcharged?

Thank you community in advance for any help on this issue.

[twilight+princess · Accepted solution]

Alas you'll have to pay the outstanding balance to be able to speak with customer service then contest the £29 charge.