Equipment not arrived

[Amber245]

I arranged a sky package through rightmove as I’m moving next week. I was told that the equipment would be delivered on or before Friday to my current address however there has been no delivery and no updates. All it says on my account is Sky Hub delivery in progress. Any advice on how to find out what is happening? An engineer is scheduled for Tuesday and I don't want to be charged through no fault of my own

[caesarome]

All you can do is to call Sky but should the equipment not arrive after you havd moved you are free to ask Sky to apply a credit to your account for the number of days you have had no service.

[TimmyBGood]

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@Amber245 wrote:

An engineer is scheduled for Tuesday and I don't want to be charged through no fault of my own

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A broadband installer doesn't need the Hub to be present to carry out their work: it's useful for checking afterwards though.  The main annoyance is you won't be able to use the service without it.

I'm surprised you were told delivery would be to your current address though: it's typically to the location where the new service has been ordered.

[Amber245]

I requested the box be delivered to my current address as I knew there would be noone at the new property to receive the parcel