Discussion topic: Equipment charge

This message was authored by Grubzy This message was authored by: Grubzy

Equipment charge

I sent my equipment back when first asked yet still keep getting asked for it amd now there's a £50 charge on my acct

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Equipment charge

Posted by a Superuser, not a Sky employee. Find out more

Have you kept your proof of posting?

Unipart are the company that deal with returns. Apparently returns are taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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