Discussion topic: Equipment charge

This message was authored by ClaireCk83 This message was authored by: ClaireCk83

Equipment charge

I returned equipment on early Nov 22 and tracking shows it was received by Sky


i have proof of postage to prove it was returned but £50 still taken from my account


how can I resolve this and get the refund I'm owed?


All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Equipment charge

Posted by a Superuser, not a Sky employee. Find out more

I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Equipment charge

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat 🙂 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Equipment charge

Posted by a Sky employee

Update – Thanks for chatting to us ClaireCk83. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂   


Lisa - Sky Tech Team Expert

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