Discussion topic: Equipment already returned

This message was authored by Princess1964 This message was authored by: Princess1964

Equipment already returned

Sky is asked for me to return my equipment but I have already returned them weeks ago


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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Equipment already returned

Posted by a Superuser, not a Sky employee. Find out more

The most important question is…Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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