Enquiry

[Anonymous]

Hi I've had restrictions put onto my phone which is realy disgraceful regarding my bills have never been missed and I've sent four emails and complained also regarding this I have apparently missed a payment of 10.98 of which I haven't a clue were it came from as my monthly bill is always the same and for some strange reason a bill pops up from nowere and yous restricted my phone which is a disgrace as I've said I've been a customer always on time with payments never missed or never had to have help but this is infuriated me yous doing this as I have ill health due to breast cancer and I need my phone as I've said I have sent four prior emails regarding this so I would deeply appreciate if there's any decency for someone to get back to me regarding this as this is not a good sign for o be treating customers like this absolutely disgusting from the size of your company I hope to hear from you promptly 

Angela wallace 

[PandJ2020]

You're addressing other customers here and not Sky.

If Sky believe you have an outstanding payment then you need to pay this before contacting them to discuss it.  You may be able to call them on 150.

Sky do not generally use email for such communication.

[Daniel0210]

As indicated Sky don't use email for general communication so I'm not surprised you've received no reply. 

Restrictions are normally only due to a missed payment. Sky won’t reinstate services until you’ve paid what is they believe is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.