Ended Sky contract - Credit on account

[LizzieBlades]

Hi,

My Sky contract ended on 2/11/2025 and I cancelled my services, TV and broadband.

All equipment has been sent back.

How do I go about getting back the credit that is sat on my account please? Direct Debit still active as far as I am aware.

Thanks.

[Daniel0210]

@LizzieBlades 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is unavallable and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

[LizzieBlades]

Perfect thank you!