End of contract email received but you deny any knowledge of it

[Barafundle]

I received an email as my contract is coming to an end it looks genuine doesnt ask me to do anything just states my discounts have been extended for another year. I spoke to sky using chatbot today and he says its spam and wouldnt uphold the offer. so is it a scam seems odd to scam and not ask me to do anything lol

Hello Anne,

This will be music to your ears. We’ve extended the offers on your account.

We know value for money is more important than ever and this is our way of saying thanks for being with us.

And there’s more good news.

Your offers have been added automatically and there’s no new contract, so you don’t need to do a thing.

How much you'll save compared to
out‍-‍of‍-‍contract prices Your
offer New offer
end date 12-month
saving Sky Broadband Offer 02/11/2025 £132.00

No new contract

 

There’s nothing you need to do

What does my future bill look like?

The extended offers have already been added to your account. If you’d like to see what this looks like on your current and future bills, use the My Sky app or go to sky.com.

Still have questions?

Find the answers here

Thank you for continuing to choose us.

Your Sky Team

Privacy Policy | Terms and Conditions | Contact us | My Account

You subscribe to Sky's products or services so this service message is to help you make the most of them.

Please do not reply to this email as this address is not monitored.

View email in browser

These new offers may be different to the expired offers. The monthly savings shown above are against our standard (non-discounted) prices and may not include all of your products and services. Standard pricing information is available on Sky.com.

New 12-month offers: Offers available to recipients of this communication by invitation only. The offers have already been applied to your account. You do not need to recontract to get these offers. Log in to My Sky to view your latest bill. After these offers end, you will be required to pay standard full price for your Sky products. Sky Broadband Offer ends 02/11/2025. If you cancel your current products or any element of it, you will not be eligible for these offers if you rejoin. You may lose the offers if you make any changes to your current products or have any outstanding payments. If you have recently changed your products, the offers shown may no longer apply. If you wish to cancel this offer you can do so at any time by contacting Sky in the usual way. Prices may increase during offer term. Further terms apply.

© 2024 Sky UK Ltd. Sky UK Ltd (company no. 02906991) has its registered office at Grant Way, Isleworth, Middlesex TW7 5QD.

[Mark39]

You can establish for yourself whether it's spam or not by checking your future bills, as the email suggests.

Knowing Sky as I do being a long term customer, it wouldn't surprise me that the customer service centres are unaware of a centralised mailing.

[caesarome]

@Barafundle 

That looks a legit email to me as it addresses you by your first name as scam email do not and it doesn't ask you to do anything like click a link to get this new discount.