Email says bill unpaid.

[Ricky6]

I got an email from sky saying I haven't paid my new mobile bill. I just got the phone a couple of days ago and went onto my sky earlier today to pay this month's bill in full and set up direct debit for future months. I received an email this evening stating that I hadn't paid anything yet and I'm going to default but I have paid and my direct debit is in place. How do I contact sky to speak to someone who can put my mind at ease that I'm not going to default on a payment? I've never missed a payment in my life and this is getting me very stressed.

[Daniel0210]

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@Ricky6 wrote:

How do I contact sky to speak to someone who can put my mind at ease that I'm not going to default on a payment? 

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@Ricky6 

Just dial 150 from your Sky mobile. 

[caesarome]

As a Sky Mobile customer you can call Sky on 150 as it is a free number for you to use. If you direct debit is in place what does your online bill say regarding this payment ?

[Ricky6]

My online bill says it is paid but the email this evening said it hasn't been paid yet. Maybe there is a delay in payment processing?

[caesarome]

If your online bill is showing it has been paid then the funds have either been taken or they are in the process of at this very minute.

Do you have access to online banking, if so does that show that the funds have gone through to Sky ?