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Discussion topic: Early bill

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This message was authored by Renata2010 This message was authored by: Renata2010

Early bill

Hi I would like to know why I got charged if I haven't got my broadband  and TV yet ? Hiwncan they charge me before I used it ?

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Early bill

Posted by a Superuser, not a Sky employee. Find out more

@Renata2010  Which tv platform do you have ? Is it sky glass or stream? If yes how long ago did you take delivery of the tv or puck?

if more than 14 days ago sky would have activated your account and billing automatically regardless of your broadband connection status d

 

broadband Billing doesn't commence until you have gone live 


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This message was authored by Mark39 This message was authored by: Mark39

Re: Early bill

Posted by a Superuser, not a Sky employee. Find out more

Hard to say without any detail.

 

In outline, your broadband service will be activated on the date Sky gave you, and you'll be charged from that point whether you use it or not.

 

If you've ordered Sky Q, it shouldn't be activated before it's installed.

 

If you've ordered Sky Stream/Glass, it's activated  when you set it up, or automatically two weeks after shipping and you'll be charged from that point.

Renata2010
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This message was authored by Renata2010 This message was authored by: Renata2010

Re: Early bill

I didn't activated anything , the man who was making my contract was ordering everything for me so that's why I don't understand what's going on. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Early bill

Posted by a Superuser, not a Sky employee. Find out more

Yes so as explained Sky Glass and Sky stream will auto activate 14 days after delivery if you haven't activated it before then.

 

What Sky services have you signed up to and when was the delivery/setup date?

Sky Stream and Sky Broadband customer

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Renata2010
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This message was authored by Renata2010 This message was authored by: Renata2010

Re: Early bill

I can't remember which one 🫣 but the set up date is gonna be on Tuesday 9th January.

This message was authored by Mark39 This message was authored by: Mark39

Re: Early bill

Posted by a Superuser, not a Sky employee. Find out more

If that's an installation date, it must be Sky Q, and you shouldn't be charged for it until that date. You'll need to take it up directly with Sky (we're customers here).

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Early bill

Posted by a Superuser, not a Sky employee. Find out more

Your bill should say the services you have been charged for 😉


@Renata2010 wrote:

I can't remember which one 🫣 but the set up date is gonna be on Tuesday 9th January.


 

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