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Discussion topic: Due to postal strike I failed to pay my account - am now locked out, Can only access basic services

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This message was authored by Mrs.Penlope This message was authored by: Mrs.Penlope

Due to postal strike I failed to pay my account - am now locked out, Can only access basic services

I am severely disabled and rely heavily on my TV, The phone line is impossible to find and I need to pay my bill to access all the services I need, Please help

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Due to postal strike I failed to pay my account - am now locked out, Can only access basic servi

Posted by a Superuser, not a Sky employee. Find out more

@Mrs.Penlope 

Not sure what you been by 'access basic services' but before Sky reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. If you allow your arrears to remain for 56 days Sky may terminate your account.

[Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill, although this does NOT apply for a Sky Mobile restriction].

If you can’t pay all now you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.

Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant especially at a weekend when the banks are closed.

Any attempt to call Sky will result in you being prompted to pay first. 

 

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It may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/

 

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Due to postal strike I failed to pay my account - am now locked out, Can only access basic servi

Posted by a Superuser, not a Sky employee. Find out more

@Mrs.Penlope wrote:

I am severely disabled and rely heavily on my TV, The phone line is impossible to find and I need to pay my bill to access all the services I need, Please help

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If it helps, you can find the number to call via the 'need more help' dropdown at the bottom of this page:  https://www.sky.com/help 

 

As @Daniel0210 posted, you'll probably be diverted to a request for payment, which you should be able to do over the phone, or you can log in here and pay online: https://www.sky.com/bill

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