Downgrade sky TV package

[AngelLfc]

Hi i like to downgrade my sky tv package as i can not afford to pay £124.50 a month i lile to remove sky Cinema i cant ring sky as cant  hear on the phone as im partially deaf and you cant do a live chat with anyone 

[Daniel0210 · Accepted solution]

@AngelLfc 
In your circumstances it may be worth being registered with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/

[caesarome]

@AngelLfc 

There are a few ways to contact Sky about this including using a messaging service as you can see via the Contact Us button under Downgrade here:

https://www.sky.com/help/articles/change-your-package-2

[AngelLfc]

I am registered with the accessibility team you can't do a live chat with them as well not good ways of communicating if you have to keep phoning when you can't 

[Daniel0210]

@AngelLfc 

Within that link is the following:

Message us

Message online with one of our agents.

Once you're connected, responses may not be immediate.

Sky's messaging service is available:

UK: 9am to 5pm, Mon - Fri and 9am to 4pm on Sat . 

Ireland: 9am to 6pm, Mon – Fri and 9am to 5pm on Sat. 

If you contact us outside of these times, please expect a response the following working day. 

 

Sky's messaging service is available

and then provides the link to messaging.