Downgrade policy has ensured losing me as a customer.

[Ian-sky]

Did to illness and me probably having to be off work for the next few months minimum I'm having to tighten the belt a bit so first to go has to be sky sports as I'm the only one in the house who watches it but unfortunately sky in their wisdom tell me I've got to pay £60 for the privilege, the concept of having to save money (ie I can't afford to pay the bill) cannot be accommodated by sky's policies. Maybe a policy change of a subscription break that allows people to pause a sub rather than a policy of 'yeah your skint, **bleep**, give us more!'.

Truth be known I could do with getting shut of everything I've got with sky but stopping everybody in the house watching telly or using broadband doesn't really seem fair, does it?

Well done then Sky,  you've had my money for the best part of a decade but I'll be moving my TV and broadband elsewhere. A business policy of cutting your nose off to spite your face, my children behave better. 

[Daniel0210]

@Ian-sky 
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

If you have 'in contract' discounts you may not be able to remove them. If Sky agree then you have to pay the early termination fee which sounds like the £60 you've mentioned. 

You seem to have been correctly advised and Sky are sticking to the T's and C's you agreed to. 

You won't be able to fully cancel your TV subscription for the same reason. 

[Ian-sky]

It was more a suggestion of a change in policy that recognises and accommodates rather than punishes and alienates. 

Thanks for confirming everything I learned in the 45 minute call though. 👍