Double billing and terrible internet. No price increase notification

[Skygovno]

• Today they took 48 pounds from me to pay for the "Internet". The usual monthly fee was £28. Why was there no notification that I had to pay something extra? You just took the money. The internet is terrible. It doesn't go through 2 walls. Why should I pay such crazy money? And 48 pounds is a lot, why not 28 as before?

[Daniel0210]

@Skygovno 
A discounted deal may have recently ended or be ending very soon. You would have been told the date the discount was ending when you originally took it out. If you haven’t already you should compare a previous bill to your latest bill and see where the amounts differ.
If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract. Sky are not obliged to offer you another discount but if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.

You can either call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

This link https://www.sky.com/help/articles/been-overcharged may also help.

[TechmanagerMal]

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@Skygovno wrote:

• Today they took 48 pounds from me to pay for the "Internet". The usual monthly fee was £28. Why was there no notification that I had to pay something extra? You just took the money. The internet is terrible. It doesn't go through 2 walls. Why should I pay such crazy money? And 48 pounds is a lot, why not 28 as before?

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It's a good idea to keep an eye on future bills here - Sky Bill | Sky.com