Don't trust these thieves

[Rouse250]

Joined last year on 18 month contract never read the terms and conditions as it was as I thought £26 pm ended up first payment £48 2nd payment £37 3rd payment £28 now £30.50 and the last ones rising to £34.50 to £36.50 these are con artists can't even get through on phone no online chat can't wait to get rid poor internet if they explained these rises on the phone I certainly would not have joined keep well away and hopefully they will go out of business

[caesarome]

This has happened for a couple of reasons, firstly as your first two bills cover more than the usual 4 weeks they will be higher:

https://www.sky.com/help/articles/understanding-my-bills

Also like other companies Sky are increasing their prices come 1st April which will be reflected in your March bill.

[PandJ2020 · Accepted solution]

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@Rouse250 wrote:

...never read the terms and conditions

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Unfortunately you agreed to them even if you didn't read them.  Initial payments are higher because you pay monthly in advance for your services (again explained in the contract).

[Rouse250]

Then why don't they tell you then because they know you won't sign up its a con two price rises in you contract and if you pay upfront then when I leave in June I must owe them nothing g but I bet they charge another month there a disgusting  company can't call no answer no online chat but if I was joining they would answer highly recommend people stay away from these con artists

[Daniel0210]

@Rouse250 

I don't think you can call Sky con artists and thieves when it's your fault you didn't research what you were signing up for. Prices increase each April (as do competitors prices too) so in your 18 month minimum term that could include two price rises. You've agreed to this through the T's & C's. When your discounted rate ends after 18 months you'll revert to the full cost unless you cancel or negotiate a new discount. 

As to not being able to get through on the phone you just have to persevere,  go through the automated triage system and don't hang up if prompted to. 

[Mark39]

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@Rouse250 wrote:

Joined last year on 18 month contract never read the terms and conditions....

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Says it all. Solely your mistake if you didn't read the terms and conditions.

It's unreasonable to label Sky or anyone else as the villain because of your own oversight. 

[PandJ2020]

Remember many companies are now building in above inflation escalators (e.g. CPI+3.9%) - make sure you read their T&C's......

[Rouse250]

Trusting people who basically lie on the phone as they said it would be £26a month for 18 months over a year now never paid that once as informed I don't know anyone who reads the crap they send you trust the sales people they are a con as why wouldn't they say it when your talking to them no because they know you won't sign up and after your extortionate first two bills it's to late your tied unlike other providers Inc bt if they put the price up you can leave so yes they aren't up front with you not a nice company should of known better but only a couple of months left and there crap service crap prices are history ps they haven't even got a customer service no or online help tried for ages but soon as I pressed to join answered straight away even bigger con 

[PandJ2020]

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@Rouse250 wrote:

...unlike other providers Inc bt if they put the price up you can leave

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That's not the case for many providers now.  As I noted above, best you carefully read the terms of any supplier before commencing.

[Mark39]

As with sales personnel in any other company, Sky advisers will tell you what they're required to, either legally or by their regulator, but beyond that will major on the positives. They cannot possibly detail all the terms and conditions in a phone call, so it's up to you to ask if you have specific questions, and they must then provide accurate answers. 

If you didn't ask, and didn't bother to read the terms and conditions, you have no grounds for complaint.