Does anyone know how to get a refund paid please?

[SheilaK56]

I switched to another broadband provider on 30th June, and my Sky account says that I am £73.46 in credit. Does anyone know how to get this money repaid? I have tried the chatbot but just goes round in circles.

[Daniel0210]

@SheilaK56 

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be for about another week.

You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.

Saying nothing when asked the reason for your call usually helps in getting put in the queue.

[SheilaK56]

Thank you very much 

[Daniel0210]

@SheilaK56 

Alternatively post back in this thread early next week and we can possibly help,you then.