Yes, But when I did manage to get through last time, the agent said it was my responsibility to check my bank account to ensure that Sky are collecting the correct amount; this is surprising, they acknowledge they can and do take more than they should, maybe they charge more in the expectation a proportion of customers don't closely monitor what they have been charged , when did honesty and trust with large companies go out the window. After this, I received a message saying my account would indeed be reimbursed; low and behold, it wasn't, and they continue to take the incorrect amount.
